Refund policy

Returns

Customer satisfaction is paramount to us. We understand the importance of loving your fragrance, and we want you to feel confident and delighted with your purchase. If for any reason you are not completely satisfied, we are here to help with our straightforward return policy.

 

Return Eligibility

You may return any product, even if opened, for a full refund within 30 days of receiving your order, provided that the item remains in good condition and contains all original packaging.

 

Return Process

To initiate a return, please contact our customer service team with your order number and items you want to return. It is important to ensure that the item is packaged securely to avoid damage during transit.

 

Refunds

Once we receive your returned item and confirm it meets our conditions, we will process your refund to the original method of payment. Please allow up to 10 business days for the refund to appear in your account. Please note, shipping costs paid during the initial order are non-refundable.

 

Additional Information

We aim to make each Oudessa experience positive and believe that by providing a hassle-free return policy, we can ensure that our customers are satisfied with their purchases. If you have any questions about your product or our return process, do not hesitate to reach out. Your enjoyment of our fragrances is important to us, and we strive to accommodate your needs. Thank you for choosing Oudessa, where luxury scents are always within reach.